The Water/Sewer Utility Department
is located at South Jacksonville Village Hall, 301 Dewey Drive. 

JOHN GREEN (left) is the
Water/Sewer/Streets and Parks
Superintendent
He may be contacted
by phone at 217-245-7014.
 

D. Bryan Cannon

SUMMER SEWER RATE SIGN UP
No Charge for April 1 - April 30, 2007
$5 fee for May 1 - May 30, 2007
FOR THE MONTHS OF MAY THROUGH SEPTEMBER,
THE VILLAGE MAKES AVAILABLE TO HIGH-USAGE
RESIDENTIAL CUSTOMERS A
SPECIAL SEWER RATE CALCULATED ON THEIR
PREVIOUS SIX MONTH AVERAGE PLUS 10%.
PLEASE NOTE - THERE IS NO REDUCTION IN WATER CHARGES!

 APPLICATION FORM AVAILABLE AT VILLAGE HALL.
THIS PROGRAM IS DESIGNED TO LOCK IN THE SEWER PORTION ONLY
OF CHARGES FOR SUMMER WATER/SEWER BILLS.
SINCE WATER USED FOR PURPOSES LIKE FILLING POOLS
AND WATERING NEW LAWNS DOES NOT GO INTO THE SEWER SYSTEM,
THIS PROGRAM ALLOWS HIGH-USAGE RESIDENTIAL CUSTOMERS TO LOCK IN THEIR SEWER RATE FOR MAY-SEPTEMBER AT 10% ABOVE THEIR PREVIOUS SIX-MONTH'S AVERAGE. CUSTOMERS ARE CHARGED FOR ALL WATER USED.  

DURING FIRE HYDRANT FLUSHING, THERE MAY BE SOME DISCOLORATION OF THE WATER.

Water/Sewer Utility Billing

Questions about your utility bill may be directed to Linda Douglass at (217) 245-7014.  She will be able to help you establish service if you are moving into South Jacksonville, or to transfer service if you are selling your home.  (All water/sewer utility service customers are required to make a $40.00 security deposit prior to establishing service.)

The Water/Sewer utility meters are read during the first week of each month, so--as an example--meters are read in early June to record May's usage. Once all meter readings are input into the computer system, water/sewer bills are then printed and mailed on the 1st of the following month--July 1st. The bill a customer receives on July 2-3 represents May's prior service and is due on the 15th of the month of July (shown as "Net Due Amount" on bills).

• The minimum water/sewer utility bill is $25.36 per month.
• Utility bills are due on the 15th of the month.  If you pay after the 15th of the month, a 10% penalty is applied to the service bill (This amount is represented in the section labeled "Gross Amount" due on your utility bill).
• Payments may be made in person at Village Hall, by mail, in the night deposit box or in the drop box in the Village parking lot.

Note:  Watch for special information on your printed utility bill.  We try to inform all residents of special events throughout the year including leaf pick up in late fall, Christmas tree pick up in January, fire hydrant flushing programs, and more.

Fire Hydrant Flushing Program    

The Village has a fire hydrant flushing maintenance program which operates approximately two times per year.  This program not only checks each fire hydrant to make sure it is in good working condition in case of fire, but flushes out sediment from the water distribution system.  We will notify residents of the flushing program time period.

Water/Sewer Utility Payments are made at Village Hall during normal business hours. After business hours, you may use the "night deposit box" located within the entrance to the Village Hall or the "drop box" located in the Village Hall parking lot. Envelopes are provided for your convenience. Questions regarding your water/sewer bills or service should be directed to
Linda Douglass at 217-245-7014.

AVOID COSTLY PROBLEMS - Call JULIE 48 hours Before You Dig - It's FREE!

Remember to call "JULIE" before you dig on your property at 1-800-892-0123. This FREE service will in turn contact all local utilities to locate cable and telephone lines, water, sewer and gas pipes and electrical wires underground where you want to dig to avoid costly problems!!